Summary: NexaStream provides digital IPTV subscriptions that are activated instantly upon payment. Because our service is delivered digitally and activated immediately, we generally do not offer refunds once a subscription has been activated. Please read this policy carefully before purchasing.
๐ฆ Digital Product & Instant Delivery
NexaStream is a digital streaming service. Upon successful payment, your subscription credentials are delivered to your email address and activated within 20 minutes. Because the service is:
- Delivered digitally โ no physical goods are shipped
- Activated instantly upon payment confirmation
- Fully accessible from the moment of activation
- Consumed immediately upon first use
The service is considered fully delivered once your login credentials have been sent and the account is activated.
โฉ๏ธ Refund Eligibility
Refunds may be considered in the following exceptional circumstances:
- The service was never activated within 24 hours of payment and no credentials were delivered
- A duplicate payment was made by error (same order charged twice)
- A verifiable technical issue prevented access for more than 72 consecutive hours, after our support team has been notified and given reasonable time to resolve it
โ ๏ธ Refunds are not issued for: change of mind, incompatible devices (please test with a free trial first), Internet or ISP-related issues on your end, or partial use of a subscription period.
๐ Free Trial First
We strongly recommend requesting a free trial before purchasing a subscription. This allows you to test stream quality, channel availability, and device compatibility at no cost.
To request a free trial, message us on WhatsApp or Telegram before placing an order. This eliminates the most common reason for refund requests.
๐ Shipping & Delivery
NexaStream is a 100% digital service. No physical products are shipped. Delivery details:
- Delivery method: Email (login credentials)
- Delivery time: Within 20 minutes of payment confirmation
- Delivery cost: Free โ no shipping charges apply
- Available worldwide โ no geographic delivery restrictions
Important: Please ensure your email address is entered correctly at checkout. We cannot be held responsible for non-delivery due to an incorrect email address provided by the customer.
โ Cancellations
NexaStream subscriptions are one-time payments with no automatic renewal. There is nothing to cancel โ your subscription simply expires at the end of the paid period.
You will never be charged again unless you manually place a new order.
๐ How to Request a Refund
If you believe you qualify for a refund based on the eligibility criteria above, contact us within 48 hours of your purchase:
- WhatsApp: +44 7474 775474
- Telegram: @NexaStream
- Email: support@nexastream.space
Please include your order ID, email address, and a description of the issue. We aim to respond within 24 hours.
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