Summary: NexaStream provides digital IPTV subscriptions that are activated instantly upon payment. Because our service is delivered digitally and activated immediately, we generally do not offer refunds once a subscription has been activated. Please read this policy carefully before purchasing.
📦 Digital Product & Instant Delivery
NexaStream is a digital streaming service. Upon successful payment, your subscription credentials are delivered to your email address and activated within 20 minutes. Because the service is:
- Delivered digitally — no physical goods are shipped
- Activated instantly upon payment confirmation
- Fully accessible from the moment of activation
- Consumed immediately upon first use
The service is considered fully delivered once your login credentials have been sent and the account is activated.
↩️ Refund Eligibility
Refunds may be considered in the following exceptional circumstances:
- The service was never activated within 24 hours of payment and no credentials were delivered
- A duplicate payment was made by error (same order charged twice)
- A verifiable technical issue prevented access for more than 72 consecutive hours, after our support team has been notified and given reasonable time to resolve it
⚠️ Refunds are not issued for: change of mind, incompatible devices (please test with a free trial first), Internet or ISP-related issues on your end, or partial use of a subscription period.
🆓 Free Trial First
We strongly recommend requesting a free trial before purchasing a subscription. This allows you to test stream quality, channel availability, and device compatibility at no cost.
To request a free trial, message us on WhatsApp or Telegram before placing an order. This eliminates the most common reason for refund requests.
🚚 Shipping & Delivery
NexaStream is a 100% digital service. No physical products are shipped. Delivery details:
- Delivery method: Email (login credentials)
- Delivery time: Within 20 minutes of payment confirmation
- Delivery cost: Free — no shipping charges apply
- Available worldwide — no geographic delivery restrictions
Important: Please ensure your email address is entered correctly at checkout. We cannot be held responsible for non-delivery due to an incorrect email address provided by the customer.
❌ Cancellations
NexaStream subscriptions are one-time payments with no automatic renewal. There is nothing to cancel — your subscription simply expires at the end of the paid period.
You will never be charged again unless you manually place a new order.
📋 How to Request a Refund
If you believe you qualify for a refund based on the eligibility criteria above, contact us within 48 hours of your purchase:
- WhatsApp: +44 7474 775474
- Telegram: @NexaStream
- Email: support@nexastream.space
Please include your order ID, email address, and a description of the issue. We aim to respond within 24 hours.
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